by Oasis Consultants
Duet allows sales resources to use Outlook to manage accounts&contacts, record sales activities, incl. appointments, obtain price approvals, and access analytics info from SAP CRM. It enables users to access a customer fact sheet containing company locations, business overview, financial summary and industry trends. Account info from the SAP CRM system is available: customer contacts, recent activities, sales orders and quotes. Workflow capabilities support sales activities incl. request for pricing approvals.